Technical Support
For the products sold by our company, we provide a one-year warranty and lifelong maintenance service.
If the after-sales service of the product falls under the quality issues of our company's manufacturing and installation within the specified warranty period, the company is responsible for free repair or return and exchange.
Our company provides free maintenance for one year after delivery. During this period, if there are any quality issues with the equipment, our company will be responsible for maintenance and debugging. The maintenance costs and replacement costs of non-conforming components incurred shall be borne by our company (excluding vulnerable parts).
After the delivery of the goods, our company will provide tracking services for the products. Our company will periodically send professional service personnel to the user side for follow-up visits and assist them in product maintenance and repair.
If the product is damaged due to improper use by customers or other reasons, the company's sales personnel shall sign a repair contract with the customer. According to the repair contract, the technical maintenance team is responsible for completing the repair task on schedule.
Our company promises to provide service response within 24 hours in case of equipment failure, and to promptly solve problems for customers through voice calls, video communication, and on-site service.
Our company promises to promises to provide service response within 24 hours in case of equipment failure, and to promptly solve problems for customers through voice calls, video communication, and on-site service.
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